You can now transfer calls from the mobile app to staff members who don’t have a personal phone number. This feature allows seamless call transfers to ensure smooth communication within your team.
What’s New:
Transfer calls directly from the mobile app.
Choose staff members to transfer calls to, even if they don’t have a personal phone number.
Works for both warm (call and hold) and blind (transfer and end) transfers.
Applies to both outbound and inbound calls.
Transfers ring all devices set to receive calls simultaneously.
Why it matters:
This update enhances team communication by allowing you to transfer calls efficiently without requiring personal phone numbers. It ensures that calls are directed to the right person, regardless of their device setup.
How it works:
Make a call from the mobile app.
Tap the transfer call icon.
Select a staff member from the list to transfer the call.
Choose between a warm transfer or a blind transfer.
Transferred calls show the original caller and the person who transferred it.
Note: Re-transferring a call isn’t supported yet.