You can now send calls from your number pool to multiple team members simultaneously. They can answer on any device they choose, whether it’s a web app, mobile, desk phone, or their personal phone. Previously, these calls couldn’t be directed to specific team members’ devices.
What’s New:
Route calls to several team members at once.
Team members can use their preferred device: web, mobile, desk phone, or personal phone.
Previously, calls couldn’t be directed to specific devices of team members.
Why it matters:
This update ensures that calls are answered more efficiently, improving response times and customer satisfaction. Team members have the flexibility to use the device that suits them best, ensuring they’re always reachable.
How it works:
Go to a number pool’s settings and enable “Ring Incoming Call to selected Users.” Choose up to 6 team members, and their devices will ring simultaneously using their chosen settings. Your selections are saved for future use.