You can now transfer IVR calls and redirect them multiple times. Previously, if a call was sent to the wrong department or had already been transferred once, there was no way to redirect it to the right person.
What’s New:
Full support for transferring IVR calls.
Ability to transfer calls multiple times without starting over.
Why it Matters:
This update allows teams to manage calls more flexibly. If a call goes to the wrong department or needs to be redirected again, agents can now do so smoothly, keeping everything efficient and uninterrupted.
How it Works:
Utilize your existing call management system to start transferring calls repeatedly when necessary.