We’ve enhanced how contact preference updates are tracked in the Kraken Business Suite™. Now, whenever there’s a change in communication preferences, it’s logged directly in the Conversations area. This means you can see updates without leaving the conversation view.
What’s New:
- Preference status updates are logged in Conversations.
- Logs capture updates from both the contact and the user.
- Part of ongoing improvements for better workflow visibility.
Why it matters:
This update allows you to easily view and track preference changes directly in Conversations. It enhances visibility, providing better context for preference updates without needing to switch between different areas. This clarity helps streamline operations and improves follow-up actions.
How it works:
Whenever a contact or a user updates communication preferences, a log is automatically created in the Conversations section. This feature is part of a broader effort to improve how you track and manage contact interactions.