You can now easily transfer calls coming through IVR to another deskphone. Previously, you couldn’t pass a call from an IVR flow to another deskphone user, but this limitation is gone.
What’s New:
- Transfer IVR calls from your deskphone to another deskphone user.
- Standard call transfers remain unchanged.
Why it matters:
This update enhances your call-handling capability, allowing seamless collaboration and improved customer experience by enabling call transfers.
How it works:
During an active IVR call on your deskphone, simply initiate a transfer and dial your colleague’s extension. The call is seamlessly transferred to their deskphone.